FAQ

How Long Does Shipping Take?

Orders are typically processed within 3–5 business days. Once shipped, delivery times vary based on your location and shipping method selected at checkout. Please note that shipping delays may occur due to weather, holidays, or carrier issues.

Do You Offer Worldwide Shipping?

Yes! We proudly offer worldwide shipping.

How Can I Track My Order?

Once your order ships, you will receive a confirmation email containing your tracking information.

Are Your Bundles 100% Human Hair?

Yes. All of our bundles are made from 100% premium human hair and can be colored, bleached, curled, and straightened with proper care.

Can The Hair Be Colored?

Yes. Our human hair can be professionally colored and toned. We recommend using a licensed stylist to maintain the quality and longevity of the hair.

How Do I Care For My Hair Extensions?

• Wash with sulfate-free products.
• Detangle gently from ends to roots.
• Allow hair to air dry when possible.
• Store hair properly when not in use.
• Avoid excessive heat and product buildup.

What Is Your Return Policy?

Due to the nature of our products, all sales are final. We do not accept returns or exchanges on opened, worn, altered, or used hair.

Do You Offer Refunds?

No.

My Package Shows Delivered, But I Didn't Receive It.

Once a package is marked as delivered by the carrier, we are not responsible for lost or stolen packages. Please contact the shipping carrier directly and check with neighbors or your local post office.